Account servicing refers to the handling of loan administrative matters between the time of disbursement of credit facility to the time of full repayment.
This is understandable as account for customers don’t open until a loan is approved by approvers and accepted by borrowers.
Most people don’t realize that when they call up their banks these days that the people on the other end of the line are not employees of the bank even though they don’t speak with an unfamiliar accent.